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Shipping Overview
& Sales Terms
We ship primarily UPS Ground or FedEx Ground, with the exception of small orders (under 2 LBS.) usually shipped via US Postal
Service - First Class Mail Parcel Service or Priority Mail. We can ship USPS Express Mail, UPS Next Day Air, Second Day Air or 3 Day Select or FedEx Express 1 day or 2 day or 3 day Air Serivce. DHL International
is also available on special request but there will be associated pickup charges with DHL however. We are on Eastern US time and FedEx picks up earlier in the day. Freight estimates are available for telephone
orders.
We do not offer COD. We do not offer Freight Collect nor 3rd Party billing on freight. All shipping charges are due and payable at time of shipment.
We only charge the actual Carrier freight rates based on destination, package weight, shipping method, and Insurance. We do not add any additional handling or processing fees, you pay the actual Carrier rates
(with the exception of USPS 1st Class Mail service Parcel Select and some Priority Mail and Express Mail Services)*
There is no minimum charge for orders.
For receiving your shipment we recommend using a commercial shipping address if possible. This will save time and expense on freight, since UPS and other Carriers restrict delivery and up-charge rates for many
residential addresses. Additionally “Rural Residential” addresses are charged extra fees by UPS, whereas all commercial addresses are charged a single lower commercial rate.
Service surcharges incurred after shipment is tendered to Carrier, such as Residential up-charges, as determined by UPS will be passed on to customer. UPS only allows commercial delivery rates to true commercial
locations. For example, businesses operated from a home, delivery to Dormitories, Parish dwellings are all considered residential by UPS.
Customer is responsible for any additional shipping surcharges assessed by Carrier to be billed after shipment has been tendered to Carrier:
Correct full address must be provided at time of order. Or, if you
have moved and do not indicate new address at time of new order, any redirection or redelivery charges by Carrier are the Customer’s responsibility. Currently UPS charges an $18.00 (subject to adjustment
by UPS) address correction fee for any missing Consignee information such as apartment number or incorrect street spelling as determined by Carrier. Undeliverable packages which are returned to us for any of the
above reasons may also incur “Undeliverable Package Return Charge” by Carrier which will be passed on to Customer.
Refused or undeliverable parcels will be charged any of the above applicable charges as well as original outbound freight and a 15% restocking fee on product returned to us if not reshipped with the exception of
frozen items, special order items and chemicals which are not refundable.
UPS has recently instituted a policy where they will deliver to designated “Access Point” locations near Consignee address in the event the UPS driver determines it is unsafe to leave package at
Consignee address. We recommend leaving a note on your door with instructions for UPS when you expect package to arrive if you are not home or if you may not notice when UPS arrives with your package.
All sales are final once shipped or at time of order for special order items. Any returns must be authorized by JEHM Co., Inc. prior to any warranty or return. Many warranty items are
handled directly through the original manufacturer of the item. Call us to determine warranty status. Frozen foods, special order items and chemicals are not returnable. There is a 15% re-stocking
fee on all returnable items to cover original and return processing costs. Returns must be received in good unused condition and in original packaging. Products must not be returned to us without outer
shipping box. Do not ship in manufacturer’s product box without an outer shipping container. Shortages or damage must be reported to us within 7 days of receipt of shipment.
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