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FISH ROOM SUPPLY HOUSE

ORDERING INFO

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Ordering Methods:
1. Please call us TOLL FREE (USA, Canada) at 1-800-521-6258 to place an order.
HOURS:
Monday-Thursday 9:00 AM - 6:00 PM,
Friday  9:00 AM - 2:00 PM
(Eastern US time zone).
We accept VISA, MC, Discover, Amex, or PayPal payment methods.
Calling us with Credit Card payment is the fastest and most precise way of getting the products you need. If you wish to pay by PayPal you must include your full name, shipping address and telephone number in your Order request.
2. FAX orders directly to us at (609) 397-5673. Use the Order Form we have available on this Site. Faxing us is a secure method of transferring Credit Card information.
3. E-Mail your order directly to us but DO NOT SEND CREDIT CARD information this way. E-mail is not a secure method of transmitting Credit Card info. We will contact you regarding your order and payment method. If you would like to use PayPal, call or send us an e-mail we will reply to your e-mail with a PayPal Invoice requesting payment.

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PAYPAL request must include your full name and  shipping address

Shipping Overview / Terms
We ship primarily UPS Ground Service, with small orders (under 2 LBS.) usually shipped via US Postal Service - First Class Mail Parcel Service or Priority Mail. We can ship USPS Express Mail, UPS Next Day Air, Second Day Air or 3 Day Select. Shipment by DHL International,  Fed Ex available on request. There may be associated pickup charges with FedEx and DHL however since we do not have regular pickups with these Carriers. Most orders are shipped the same day they are received (remember we are on Eastern US time). Freight estimates are available for telephone orders.

We do not offer COD. We can bill UPS freight Collect if you have a valid UPS Account.

We only charge the actual carrier freight rates based on destination, package weight, shipping method, and Insurance on high value orders. We do not add any additional handling or processing fees, you pay the actual Carrier rates (with the exception of 1st Class Mail service)* and there is no minimum charge for orders.

For receiving your shipment we recommend using a commercial shipping address if possible. This will save time and expense on freight, since UPS and other Carriers restrict delivery and up-charge rates for many residential addresses. Additionally “Rural Residential” addresses are charged extra fees by UPS, whereas all commercial addresses are charged a single lower commercial rate.

Service surcharges incurred after shipment is tendered to Carrier, such as Residential up-charges, as determined by UPS will be passed on to customer. UPS only allows commercial delivery rates to true commercial locations. For example, businesses operated from a home, delivery to Dormitories, Parish dwellings are all considered residential by UPS.

Customer is responsible for any additional shipping surcharges assessed by Carrier to be billed after shipment has been tendered to Carrier:
Correct full address must be provided at time of order. Or, if you have moved and do not indicate new address at time of new order, any redirection or redelivery charges by Carrier are the Customer’s responsibility. Currently UPS charges an $11.00 (subject to adjustment by UPS) address correction fee for any missing Consignee information such as apartment number or incorrect street spelling as determined by Carrier. Undeliverable packages which are returned to us for any of the above reasons may also incur “Undeliverable Package Return Charge” by Carrier which will be passed on to Customer.

Refused or undeliverable parcels will be charged any of the above applicable charges as well as original outbound freight and a 15% restocking fee on product returned to us if not reshipped with the exception of frozen items, special order items and chemicals which are not refundable.

All sales are final once shipped or at time of order for special order items. Any returns must be authorized by JEHM Co., Inc. prior to any warranty or return. Many warranty items are handled directly through the original manufacturer of the item. Call us to determine warranty status.  Frozen foods, special order items  and chemicals are not returnable. There is a 15% re-stocking fee on all returnable items to cover original and return processing costs. Returns must be received in good unused condition and in original packaging. Products must not be returned to us without outer shipping  box. Do not ship in manufacturer’s product box without an outer shipping container. Shortages or damage must be reported to us within 7 days of receipt of shipment.

* For First Class Mail Parcel service:
Parcels weighing under 16 oz. domestic and 64 oz. international, $1.50 is added per parcel for packaging costs.

TOLL FREE Order Line
1-800-521-6258
International orders use our local # if 1-800 does not function:  local #1-609-773-0700

FAX Line
Fax: (609) 397-5673
Make sure to use an order form to have all information available for us to properly process your order.

E-mail
Email: sales@jehmco.com

E-Commerce (Shopping cart)
We do not offer a Shopping Cart function at this time. We do however offer online ordering by using PayPal
Send us an e-mail with desired products along with your complete name, shipping address and telephone number (telephone number is needed just in case we need to contact you quickly with a question concerning your order).

We have very fast turnaround times on most orders but PayPal can delay the shipping of your order especially if we cannot contact you by phone  if there is a problem with the order. When requesting PayPal payment method, make sure you provide us with the correct e-mail address which you use for PayPal.

PayPal payment must be initiated within two days of receiving our Order Confirmation to be considered a completed transaction. If we do not receive payment within two days we reserve the right to cancel your order and return the products back to our Inventory. Future requests for PayPal payment method can be refused and Credit Card terms apply for the delayed payment order and all subsequent orders.

Once we have your order we will send an Order Confirmation and a PayPal Invoice to your e-mail address that you supply. Do not make payment until you receive the PayPal Invoice from PayPal.com. If you are unsure of the items you are ordering it is always better to call us to place the order if you can. This insures you get it right the first time rather than the many back and forth correspondences possible with email or worse, getting a product which is not what you expected. The old fashioned telephone can still be more efficient then newer digital era technologies. It is also much more friendly so please feel free to call us with your order. We would be happy to hear from you.

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1-800-521-6258
Call us Toll Free for Sales or Product questions, or e-mail us at sales@jehmco.com
Contact our Webmaster with Site questions or comments.
© Copyright 2011  JEHM Co., Inc.  All rights reserved.