Shipping Overview / Terms
We ship primarily UPS Ground Service, with small orders (under 2 LBS.) usually shipped via US Postal Service - First Class Mail Parcel Service
or Priority Mail. We can ship USPS Express Mail, UPS Next Day Air, Second Day Air or 3 Day Select. Shipment by DHL International, Fed Ex available on request. There may be associated pickup charges with
FedEx and DHL however since we do not have regular pickups with these Carriers. Most orders are shipped the same day they are received (remember we are on Eastern US time). Freight estimates are available for
We do not offer COD. We can bill UPS freight Collect if you have a valid UPS Account.
We only charge the actual carrier freight rates based on destination, package weight, shipping method, and Insurance on high value orders. We do not add any additional handling or processing fees, you pay the
actual Carrier rates (with the exception of 1st Class Mail service)* and there is no minimum charge for orders.
For receiving your shipment we recommend using a commercial shipping address if possible. This will save time and expense on freight, since UPS and other Carriers restrict delivery and up-charge rates for many
residential addresses. Additionally “Rural Residential” addresses are charged extra fees by UPS, whereas all commercial addresses are charged a single lower commercial rate.
Service surcharges incurred after shipment is tendered to Carrier, such as Residential up-charges, as determined by UPS will be passed on to customer. UPS only allows commercial delivery rates to true commercial
locations. For example, businesses operated from a home, delivery to Dormitories, Parish dwellings are all considered residential by UPS.
Customer is responsible for any additional shipping surcharges assessed by Carrier to be billed after shipment has been tendered to Carrier:
Correct full address must be provided at time of order. Or, if you
have moved and do not indicate new address at time of new order, any redirection or redelivery charges by Carrier are the Customer’s responsibility. Currently UPS charges an $11.00 (subject to adjustment
by UPS) address correction fee for any missing Consignee information such as apartment number or incorrect street spelling as determined by Carrier. Undeliverable packages which are returned to us for any of the
above reasons may also incur “Undeliverable Package Return Charge” by Carrier which will be passed on to Customer.
Refused or undeliverable parcels will be charged any of the above applicable charges as well as original outbound freight and a 15% restocking fee on product returned to us if not reshipped with the exception of
frozen items, special order items and chemicals which are not refundable.
All sales are final once shipped or at time of order for special order items. Any returns must be authorized by JEHM Co., Inc. prior to any warranty or return. Many warranty items are
handled directly through the original manufacturer of the item. Call us to determine warranty status. Frozen foods, special order items and chemicals are not returnable. There is a 15% re-stocking
fee on all returnable items to cover original and return processing costs. Returns must be received in good unused condition and in original packaging. Products must not be returned to us without outer
shipping box. Do not ship in manufacturer’s product box without an outer shipping container. Shortages or damage must be reported to us within 7 days of receipt of shipment.